Shipping policy

  1. Delivery
    1. Delivery of Products
      1. We deliver Products purchased through our Website to the Delivery Areas.
      2. We are unable to deliver to PO Boxes.
      3. If You are in a Delivery Area that is outside Australia ,New Zealand or the United States:
        1. You must submit a request to us for a shipping quote to your Other International Destination by emailing hello@softlysummer.com.au;
        2. If we are able to accommodate shipping to your Other International Destination (at our sole discretion) we will provide you with a quote for shipping to your Other International Destination within five (5) Business Days after receipt of your request as made in accordance with 8.1(a) and provide you with a Shipping Reference Number;
        3. If You wish to proceed on the basis of our quote provided in accordance with 8.1(b)(ii), we will then (for a period of time which will be specified by us via email correspondence with You) arrange for your Other International Destination to be available for selection on the Order Form so that you may place your Order. 
      4. We will not process Your Order and send the Products to Your Delivery Address until:
        1. we have accepted Your Order;
        2. we receive payment of for the Products (including all taxes, delivery and other charges notified to You prior to You submitting an Order Form.
      5. Subject to clause 8.1(c), Products, the subject of Your Order, will be sent by us to Your Delivery Address via Australia Post or a reputable courier company.
      6. Delivery times will depend on Your chosen delivery option (i.e. express or standard post).
      7. Please note that delivery timeframes as noted on our Website are provided as estimates only and may vary (particularly due to circumstances beyond our control). We endeavour to deliver Orders as close to the estimated timeframe as possible but cannot guarantee this. For further details regarding our delivery service, including time-frames and areas, please see our Delivery Policy.
    2. Delivery requirements
      1. By placing Your Order with us, You agree to comply with the following delivery requirements:
        1. Products will only be delivered to the person named on the Order or a person who is at the Delivery Address provided that person is over the age of eighteen (18). The person taking delivery may be required to provide proof of identity (including photographic identification and date of birth).
        2. We will only deliver a Product if there is no-one at the Delivery Address if:
          1. you have provided an authority to leave at the time you made your Order; and
          2. the courier determines in their sole discretion that there is a safe place to leave Your Order; or
          3. the courier determines in their sole discretion that in the circumstances it is appropriate to leave Your Order.
        3. If we are unable to effect delivery for any reason:
          1. Your Order will be returned to us and we will endeavour to contact You to arrange a new delivery date and time. You may be charged an additional fee for this service.
        4. You acknowledge that we may collect and record the details of any identification provided in relation to delivery of Products. The personal information collected will be held and may be used in accordance with our Privacy Policy.